Refund policy
Refund and Exchange Policy:
SpaDerma allows for skincare products to be returned to the location of original purchase within 30 days of purchase for spa credit only. Services and packages are final sale. There are no adjustments on past purchases. Monetary refunds are not available.
Online purchases may be returned within 30 days of delivery for a refund, provided products are unused, unopened, and in original packaging. Shipping fees are non-refundable, and return shipping costs are the responsibility of the customer. Items that do not meet these requirements will not be accepted.
Cancellation Policy:
SpaDerma requires 24 hour notice to cancel or reschedule an appointment in order to avoid a fee of $50- $100.
Appointments scheduled with an Injector - $100
Appointments scheduled for 1 hour or less with an Aesthetician - $50
Appointments scheduled for over an hour with an Aesthetician - $100
Credit Card Required to Book:
SpaDerma requires a debit or credit card to hold any appointment as a retainer for our Cancellation Policy. SpaDerma safely stores credit cards on file.
Online Booking:
By utilizing our online booking system to reserve an appointment time, you are accepting the conditions of our Cancellation Policy. First time appointments are considered a consultation with possible same-day treatment. Treatment is likely, however it is not guaranteed.
Right to Refuse Treatment:
SpaDerma reserves the right to refuse treatment for laser, light, injectables, or advanced skincare services to anyone.
Treatment (age, authorization needed):
SpaDerma provides services exclusively to patients 18 years of age and older. We do not offer treatments to minors under any circumstances, including injectables, laser, light-based, or skincare services.
Payment Policy:
SpaDerma accepts cash and all major debit & credit cards. Apple Pay is available at all locations. SpaDerma does not accept insurance, cosmetic/benefit cards such as CareCredit, or link to savings or checking accounts.
Gratuity Policy:
Gratuity is not expected, but greatly appreciated via Venmo, Zelle, or cash only.
Children & Guest Policy:
For the safety of your family & our providers, children under the age of 13 are not permitted in the Spa, and only the patient scheduled may enter the treatment room.
Service Animal Policy:
SpaDerma does not permit pets in the Spa. Service animals are allowed within the Spa in all public areas. Exposure to certain laser & light treatments may not be safe for service animals, please call the Spa prior to your visit for assistance.
Late Arrival Policy:
SpaDerma allows a grace period of 5-10 minutes for appointments, depending on the service scheduled & time reserved. Patients who arrive beyond our grace period for whatever reason may not be able to receive treatment and are subject to our same day cancellation fee.
Package Policy:
Packages are exclusive to the patient they are purchased for and cannot be shared with another patient. Packages are also designated to the area purchased for and cannot be split up to treat different areas of the body.
Gift Cards:
Gift cards are designated to the location they are originally purchased at and cannot be used at other locations.
