SpaDerma FAQs | Your Questions Answered
General
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SpaDerma requires 24 hours notice to cancel or reschedule your appointment to avoid a fee. Appointments that are no showed will also be charged the following:
- Appointment with an Injector: $100
- Appointment with an Aesthetician: $50
- Appointment with an Aesthetician 75 minutes or longer: $100
- Appointment with both: $150
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Absolutely! All of our facials are safe for expecting or nursing mothers. Let your provider know if this applies to you by leaving a note in your appointment.
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We typically book out weeks in advanced so don't accept walk ins.
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At this time, we no longer provide treatments for individuals under the age of 18. All patients must be 18 years or older to receive services. If you currently have an active package or unused treatments, please feel free to contact us at 773-529-5277, and our team will be happy to assist you with the next steps.
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Our providers need enough time to properly turn over their rooms and not feel rushed when providing medical treatments. For this reason, we cannot treat anyone who arrives more than 5 minutes late for a 15-20 minute appointment or more than 10 minutes late for an appointment 30 minutes or longer.
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For the comfort and safety of all guests, SpaDerma is an adults-only environment. We kindly ask that children and minors do not accompany parents or guardians to their appointments.
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They're always free! Book now, what are you waiting for?
Packages / Memberships
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All sales are final. However, if you'd prefer not to proceed with a specific treatment, please contact us at (773) 529-5277 to discuss converting your sessions into credit, which may be applied toward other treatments or products.
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We're sorry to see you go!
Hydra+ Pass and Zap Pass: provide written notice that you'd like to cancel and your membership will be set to cancel 30 days later. You will be charged one more monthly fee but you can still use your membership during this time.Semaglutide/Tirzepatide: please provide written notice and contact us. Our memberships require a 3-month commitment, with charges applied for each shipment. If you have already paid for 3 months, we can cancel immediately. Otherwise, you will need to pay the remaining balance due.
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Unfortunately, no. If you no longer want your package please contact us at (773) 529-5277 to explore options.
Referrals / Rewards
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Earn a $50 credit for every new person you refer to SpaDerma who books an appointment! You'll be notified when your referral visits and when your credit is applied to your account. Plus, you can now easily track your referrals online. Learn more about our referral program here.
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You are automatically enrolled in our free rewards program at your first appointment. Earn points towards a $100 gift card that is automatically placed on your account when you reach 1,000 points!
- Completing an appointment - 200 points
- Completing a prebooked appointment - 225 points
- Spending $100 or more online - $50 points (every 30 days)
$100 gift cards expire 30 days after being earned. Track your points progess on your online account. Learn more about this amazing perk here!
Payment Plans
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Yes! We offer in house payment plans on package purchases that are easy monthly payments at 0% interest and no credit check.
We also offer financing through the third party platform, Shop Pay. Learn more about Shop here!
Billing
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We're happy to help you! Please contact our Headquarters at (773) 529-5277 or start a live chat online.
Careers
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We're always looking for passionate and motivated people to join our team. Check out open roles here! You can email your resume to careers@spaderma.com.
Purchases
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We accept product returns up to 30 days after your purchase for spa credit only. We do not issue refunds, please stop by one of our locations to return your product.
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You'll see your package on your account online within 24 hours. Feel free to book right away!
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No, all sales are final at SpaDerma and we don't issue monetary refunds for treatments, products, memberships, or cancellation fees. Please contact us at (773) 529-5277 to explore options.
