This position will be entirely responsible for the successful operation of the designated spa location while meeting sales goals assigned. The Business Practice Manager will be focused on improving customer service, leading a team of support staff and providers, and increasing sales all while optimizing profitability. This position requires a self-motivated individual who takes initiative and has a strong desire to succeed and advance in their career.

Responsibilities

• Effectively leading and coaching a team to drive sales
• Managing all business software platforms
• Assigning and executing sales goals
• Daily operations management
• Spa maintenance
• Patient satisfaction management
• Managing adverse reactions to treatments and patient complaints
• Equipment maintenance
• Product inventory management and ordering
• Spa promotions and patient incentives
• Hiring, training and coaching of new staff
• Implementing procedures and protocols
• Event and project management
• Sets goals, deadlines and objectives for team
• Supervises and provides disciplinary measures for staff
• Budgeting and profit maximization

• Bachelor’s degree preferred.
• Aesthetics license a plus, but not required.
• Minimum of 5 years of management experience of at least 15 direct reports.
• Strong communication, organization, and leadership abilities.
• Proven track record in sales and customer relationship management.

The ideal candidate will demonstrate polished, professional conduct when managing patient or employee concerns. They will be a confident and collaborative leader who values continuous professional development and thrives in an independent work environment.

• Health, dental, and vision insurance options
• Quarterly free Botox
• 401(k) with company match
• Paid time off
• Paid paternal leave
• Employee discounts on spa treatments and products
• Professional development and continuing education support
• Flexible scheduling options
• Free ClassPass membership