SpaDerma Policies

Refund and Exchange Policy:

• SpaDerma allows for skincare products to be returned to the location of original purchase within 30 days of purchase for spa credit only. Services and packages are final sale. There are no adjustments on past purchases. Monetary refunds are not available.

Cancellation Policy:

• SpaDerma requires 24 hour notice to cancel or reschedule an appointment in order to avoid a fee of $50- $100.
  Appointments scheduled with an Injector - $100
  Appointments scheduled for 1 hour or less with an Aesthetician - $50
  Appointments scheduled for over an hour with an Aesthetician - $100

Credit Card Required to Book:

• SpaDerma requires a debit or credit card to hold any appointment as a retainer for our Cancellation Policy.  SpaDerma safely stores credit cards on file.

Online Booking:

• By utilizing our online booking system to reserve an appointment time, you are accepting the conditions of our Cancellation Policy. First time appointments are considered a consultation with possible same-day treatment. Treatment is likely, however it is not guaranteed.

Right to Refuse Treatment:

• SpaDerma reserves the right to refuse treatment for laser, light, injectables, or advanced skincare services to anyone.

Treatment (age, authorization needed):

• SpaDerma requires patients aged 16 and 17 years old to have parental consent for treatment. Parents or legal guardians must be present at the first appointment but are not required to attend subsequent treatments of the same service. SpaDerma does not offer laser, light, or advanced skincare services to anyone under the age of 16. Injectables are not available for anyone under the age of 18.

Payment Policy:

• SpaDerma accepts cash and all major debit & credit cards. Apple Pay is available at all locations. SpaDerma does not accept insurance, cosmetic/benefit cards such as CareCredit, or link to savings or checking accounts.

Gratuity Policy:

• Gratuity is not expected, but greatly appreciated via Venmo, Zelle, or cash only. 

Children & Guest Policy:

• For the safety of your family & our providers, children under the age of 13 are not permitted in the Spa, and only the patient scheduled may enter the treatment room.

Service Animal Policy:

• SpaDerma does not permit pets in the Spa. Service animals are allowed within the Spa in all public areas. Exposure to certain laser & light treatments may not be safe for service animals, please call the Spa prior to your visit for assistance. 

Late Arrival Policy:

• SpaDerma allows a grace period of 5-10 minutes for appointments, depending on the service scheduled & time reserved. Patients who arrive beyond our grace period for whatever reason may not be able to receive treatment and are subject to our same day cancellation fee.

Package Policy:

• Packages are designated to the location they are originally purchased at and cannot be used at other locations. They are exclusive to the patient they are purchased for and cannot be shared with another patient. Packages are also designated to the area purchased for and cannot be split up to treat different areas of the body.

 Gift Cards:

• Gift cards are designated to the location they are originally purchased at and cannot be used at other locations. 

Privacy Policy

Your privacy is critical to us. We are committed to ensuring the confidentiality of your personal and health-related information in accordance with federal and state regulations, including the Health Insurance Portability and Accountability Act (HIPAA). The following outlines how we collect, use, and protect your information:

1. Collection and Use of Information
   • Before or at the time of collecting personal information, we will identify the purposes for which it is being collected.
   • We will gather and use personal information solely for fulfilling the purposes specified by us, unless we obtain your consent or are required by law to do otherwise.
   • Personal information will be retained only for as long as necessary for the fulfillment of those purposes.
2. Treatment of Protected Health Information (PHI)
   • SpaDerma takes the privacy and security of your Protected Health Information (PHI) seriously. PHI refers to any medical information we collect that can be linked to an individual, including information about your treatment or the health services you receive.
   • We only collect, use, and disclose your PHI in compliance with HIPAA and other applicable laws. Your PHI will be used to provide medical treatments, coordinate care, and as otherwise allowed by law, including for billing purposes and any other healthcare operations.
   • PHI will not be disclosed without your consent, except in situations where disclosure is legally permitted or required.
3. Patient Rights Regarding PHI
   • As a patient, you have specific rights regarding your PHI:
     • Access: You have the right to access and obtain copies of your medical records, including PHI.
     • Amendments: You may request corrections or amendments to your medical records if you believe the information is incorrect or incomplete.
     • Disclosure Accounting: You have the right to request an accounting of disclosures of your PHI that were made outside the scope of treatment, payment, or healthcare operations.
     • Restriction Requests: You may request that we restrict how we use or disclose your PHI. While we are not always required to agree to your request, we will consider it.
     • Confidential Communications: You have the right to request that we communicate with you in a certain way or at a certain location (e.g., sending correspondence to an alternate address).
4. Security of Personal and PHI Information
   • We will protect personal information by reasonable security safeguards, including protection against loss, unauthorized access, disclosure, or modification.
   • PHI is safeguarded through both physical and digital security measures to prevent unauthorized access or breaches.
5. Privacy Official Contact Information
   • For questions, concerns, or more information about how your personal or health information is handled, or to exercise your rights regarding your PHI, you may contact our designated Privacy Official:
     • Name: Charles Gelman
     • Phone Number: 773-529-5277
     • Email: [email protected]
     • Mailing Address: 1453 N Ashland Ave, Chicago, IL 60622
6. Policy Availability
   • We will promptly provide customers with access to our policies and procedures regarding the management and protection of personal information and PHI.
7. Compliance
   • We are committed to conducting our business in compliance with these standards to ensure that the confidentiality and privacy of your information are maintained.